This Shipping Policy applies to all orders placed through the website aeviaglobal.com operated by TELOS TRADING LIMITED.
Company Address: 134 Corfield St, London, England, E2 0DS
1. Order Processing Time
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All orders are processed within 2 business days after order confirmation and payment clearance.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive a shipment confirmation email with tracking information once your order has been dispatched.
2. Shipping Methods & Delivery Time
We offer the following shipping methods for international deliveries:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Air Freight | 5–10 business days |
| Sea Freight | 20–30 business days |
Please note: The estimated delivery time starts from the date of dispatch, not the order date.
3. Standard Delivery Estimate
For most international orders, the estimated total delivery time is approximately 15 business days from the date of order processing. This may vary depending on the destination country, customs clearance, and selected shipping method.
4. Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination, weight, and chosen shipping method. Any applicable customs duties, taxes, or brokerage fees are the responsibility of the customer unless otherwise stated.
5. Order Tracking
Once your order has been shipped, we will provide a tracking number via email. You can track your shipment through the carrier’s website.
6. Delivery Delays
While we strive to meet all delivery estimates, unexpected delays may occur due to customs processing, weather conditions, or carrier issues. TELOS TRADING LIMITED shall not be held liable for any delays beyond our reasonable control.
7. Incorrect Shipping Information
Please ensure your shipping address is correct at the time of checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply for re-dispatching.
8. International Shipping
Customers are responsible for complying with their local import regulations. We are not liable for any customs holds, seizures, or additional taxes imposed by the destination country.
9. Contact Us
For any questions regarding shipping, please contact us through our website or via the contact information provided on aeaviaglobal.com.