This Return and Refund Policy applies to all purchases made through aeviaglobal.com, operated by BLUESTAR TRADING LIMITED.
Company Address: RM C,6/F, WORLD TRUST TOWER 50 STANLEY STREETCENTRALHK
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
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The return request is submitted within 14 days of delivery.
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The product is unused, unopened, and in its original packaging.
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The product is not a final sale or excluded item (e.g., perishable goods, custom-made products, or hygiene-related items as specified on the product page).
2. Return Process
If you wish to return an eligible item, please follow these steps:
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Contact our customer support within 14 days of receiving your order to request a return authorization.
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Provide your order number, product name, and reason for return.
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Once approved, you will receive return instructions and the return shipping address.
Important: Customers are required to dispatch the returned item within 2 days after receiving the return approval. Failure to ship within 2 days may result in the return request being voided.
3. Return Shipping Costs
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If the return is due to our error (e.g., wrong item or defective product), we will cover the return shipping cost.
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For all other returns, the customer is responsible for the return shipping fees, including any applicable tracking or insurance.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued to the original payment method used at checkout.
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Please note that your bank or payment provider may take additional time to reflect the refund in your account.
5. Non-Returnable Items
The following items are not eligible for return:
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Products marked as “final sale” or “non-returnable”
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Perishable goods, gift cards, and downloadable software
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Items that have been used, installed, or altered
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery with photo or video evidence. We will arrange a replacement or full refund at no additional cost to you.
7. Late or Missing Refunds
If you have not received your refund after the stated processing period, please first check your bank account or contact your credit card company. If the issue persists, contact us for further assistance.
8. Contact Information
For any return or refund inquiries, please reach out via the contact form on aeviaglobal.com or through the details provided at checkout.